Amendment fees plus any increase in fare apply to changes to route, date or time. All changes must be made before the travel date on the original ticket has expired. Amendment fees will be charged on each occasion that the booking is amended. Motorist bookings - A £20/€25 fee applies every time a booking is changed. If the change applies to both the outward and return sailings then the fee is £40/€50. This fee is in addition to any increase in fare.
Foot-passenger bookings - A £8/€10 fee applies every time a booking is changed. If a change applies to both the outward and return sailings then the fee is £16/€20. This fee is in addition to any increase in fare.
Where bookings are amended and the total price of the new fare is lower than the original fare no refunds will be given. No refunds will be given on any booking after outbound travel has commenced. No cash refunds will be given if due to weather conditions you are moved from the Dublin Swift to either the Ulysses or Isle of Inishmore cruise ferries. No refunds will be given on any unused portion of your ticket. Note: - Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period.
Our standard fares with P&O Ferries are flexible. If a booking is changed there is no amendment fee. However if changed to a more expensive departure date and time the difference in fare will be due. Booking cancelled 24 hours before departure will be refunded with a £10.00 cancellation fee. After this time no refund is due.
Special Offers: All fares are subject to availability and non refundable if cancelled.
Our fares with Stena are flexible. If a booking is changed there is no amendment fee, however if changed to a more expensive departure date or time the difference in fare will be due. Bookings cancelled up to 24 hours before departure will be refunded with a £10 cancellation fee. After this time no refund is due. Special offers – Bookings must be made 24 hours in advance of travel. All fares are subject to availability and no refund is due if cancelled.
Full payment for a ferry booking is required at least 46 days before the day of outward travel date. If you are booking a promotional fare (including Spanish Mini Cruises and 24 hour returns) then special payment terms and other conditions will apply. These are available on request. An amendment fee of £15 is payable for any change to your booking made between the time of booking and before 5 days of your outward travel date, if made through the call centre or at the port in addition to any price increase that may apply. All amendments made within 5 days of your outward travel date until your booking is completed, including those made via the internet will attract an amendment fee of £25. Promotional fares (including Spanish mini cruises and 24 hour returns) attract specific amendment fees detailed in the promotion. Note: - Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period
Refunds: Over 46 days – cancellation charge is the deposit and amendment fees 6 – 46 days – Deposit and amendment fees, refunded as a travel voucher 0 – 5 days – 100% cancellation fee
Check in times Foot Passengers: Please check in a minimum of 25 minutes prior to departure. Vehicle Passengers: Please check in a minimum of 45 minutes prior to departure. Minimum check in times may vary and passengers should ask at the time of booking. Please note that services may depart up to 15 minutes before scheduled departure.
TT Deposit Bookings
Deposit bookings made for sailings over the TT Race period are held as provisional bookings and departure timings, ports and vessels may be subject to change when port slots and vessels are confirmed at a later date. The charge for deposit bookings is £40/€46 for ANY vehicle type and £10/€12 for foot passenger travelAs a guide to the total final price, the next year's standard A or B tariff fares will be based on the previous year's standard A or B tariff fares adjusted for RPI. Your remaining balance must be received one month after the invoice date, in the year of travel. If for any reason you do NOT receive your confirmation at any point of the booking process, please contact us on one of the telephone numbers above. Please note that all provisional sailings are indicative only of actual sailing times, dates and departure ports. When your booking is confirmed be aware that these sailing times, dates and departure ports may have to be revised. Actual sailing times, dates and departure ports will be confirmed as early as possible. Full payment does not alter the fact that the booking is provisional and changes to the actual sailing times, dates and departure ports could still occur.
Cancellations Passengers who cannot travel must let The Company know as soon as possible.The cancellation charges detailed in the box below will apply. Please note that unused Special Offers will be cancelled immediately following their scheduled departure time. No refunds or credits will be allowed against these tickets. Some Special Offers may be amended prior to the sailing date, subject to the conditions of the offer, space availability and additional charges as applicable.
All Special Offers: Unused portions of Special Offers are non-refundable and non-transferable. Day Trip Fares: Unused portions of Day Trip Fares are non-refundable and non-transferable. Save as provided in Regulation 1177 of 2010, all Refunds are made at the Company's sole discretion.
Notice of TT Cancellation* More than 20 days before departure 10% Cancellation Charge Minimum Charge £40 / €46
More than 10 days before departure 50% Cancellation Charge Minimum Charge £50 / €73
Less than 10 day before departure 100% Cancellation Charge Minimum Charge N/A
Tickets are non-refundable but can be modified until the day and time of the sailing concerned at an additional cost or fee. Passengers are advised to take out an insurance policy to cover the risk of cancellation. Where, under the terms of an offer, an amendment is allowed, an administration fee of £ 10/12,50 € will be payable each time a change to the booking is made. Furthermore, Passengers will be subject to pay the difference of costs between the first ratification paid at the initial booking and the newly ratification applicable at the date of modification. This will be applicable for any change of itinerary, day or time of departure, number of Passengers or vehicle type. Where the change is made to a less expensive crossing, the difference will not give right to a refund. Special offers may be subject to specific amendment fees and sales conditions.
Sailing times and Ships indicated on our brochures, web site, tickets... can't be guaranteed. Thus, in circumstances which could affect the departures and arrivals times scheduled, the Carrier reserves its right to change your travel times, dates and destinations particularly, but not exclusively subject to the following requirements: operational, technical, nautical, safety, weather conditions.... In those circumstances, the Carrier will inform Passengers as soon as possible by SMS or by email or by phone-call (given that the Passenger has provided his contact details and that they are the correct ones). In addition, and where appropriate, the traffic information will be updated on the website www.ldlines.fr. However, when the Carrier has duly sent the information via the means of transmission listed above, he shall not be responsible for the good reception by the Passenger of the message sent.